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What To Do If Photoshop Goes Crazy?

What To Do If Photoshop Goes Crazy?

Every so often, Photoshop may act irrational.  It starts doing things that do not make sense.  It may not react to your clicks correctly, freeze up, or give you errors in places you usually do not get them. Just like a car, Photoshop sometimes needs a “tune up.”  Much like your computer, how fragments can scatter, Photoshop sometimes needs a “fresh start.”

Your best bet is to first see if you can diagnose the problem. You can always search Adobe’s help files. You can also call/contact Adobe technical support.

If you cannot diagnose and fix the specific issue, chances are good Adobe will have you restart Photoshop.  And then if that does not work, and it continues to act possessed, then it may be time to “delete the preferences.”  For some reason in Photoshop, preference files tend to cause issues from time to time.

To delete and re-build your preference files, do the following:

MAC

  1. Restart Photoshop – and as soon as you do, before anything even launches, press the Cmd+Opt+Shift keys simultaneously.
  2. A dialog box will come up that says, “Delete the Adobe Photoshop Settings File?”
  3. Click “Yes.” Photoshop will delete the files, re-launch, and build new preferences.

PC

  1. Restart Photoshop – and as soon as you do, before anything even launches, press the Ctrl+Alt+Shift keys simultaneously.
  2. A dialog box will come up that says, “Delete the Adobe Photoshop Settings File?”
  3. Click “Yes.” Photoshop will delete the files, re-launch, and build new preferences.
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27 Comments

  1. February 16, 2015 at 11:19 am —

    Thank you so much for taking time to write this article! It helped me today.
    Photoshop is always temperamental. Didn’t really think there will be a cure 🙂

  2. శర్మ
    December 28, 2015 at 12:01 am —

    Wonderful job…… Thank Q Very much……sir

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What To Do If Photoshop Goes Crazy?