Have you ever wanted to ask a professional photographer your photography questions? Deb Schwedhelm will answer some questions posed on the MCP Facebook Page, in this installment of “Ask Deb.” If you have more questions, please leave them in the comment section for a future installment.
How do you handle clients that want to see more than what is in their gallery because they know you took more than that? Or requests to view unedited pictures to “save you time”? I get this all the time and I don’t know how to deal with it tactfully without peeving someone off – especially when you’re dependent upon word of mouth for business (and the client is always right)?
- I have an online client information site that details as much as possible of my business (pricing, session information, forms, etc.), as I want to make sure communication is clear and there are no questions. Before I launched my client information site, I shared the information via PDF documents, after client inquiry. I make sure that my clients know exactly what to expect before, during and after a photo session.
- Regarding how to handle requests, I am just honest with my clients about things. I explain to them that editing the photographs is part of my artistry and that I’m not a photographer that releases unedited images. I explain that if they want unedited images, I’m sure there’s a photographer out there that can provide them with that, but I don’t offer that service.
Let’s say you’ve done a shoot, then you get home, take a good look at the pictures and realize they are not great. Honestly, you just whiffed it with a wrong camera setting or something. Do you ask the clients for a re-do or post-process as best you can to try and fix things?
- I would edit what I could and see how many photos I ended up with (I typically show 30-35 images). And then yes, I would definitely offer a re-shoot to the client, if I didn’t have enough quality images. Again, I would be as honest as possible, in explaining what happened – and apologize profusely. Hopefully, it’s a session that can be photographed again.
- This is a good time to stress the importance of mastering the technical aspects, so something like the above doesn’t happen. No one wants to go through something like that – where you have to offer a re-shoot because of an error on your part. Re-shoots do, on a very rare occasion, still happen but it’s typically due to a sick or tired child…or something along those lines.
Your thoughts on photographers who give a full resolution digital copy of photos to clients, included in the session fee.
- Unless their session fee is priced really high, it makes me really sad. I feel that they’re not only doing a disservice to the photography industry, but also to themselves. I feel the photographers that do so need to take a long hard look at their true costs of doing business. Jodie Otte wrote a great article, How to price portrait photography, here on MCP, which I highly recommend. Another great article that addresses this subject is So You Call Yourself a Professional?
I’m an on-location, natural light photographer, who lives out in the boonies…so no studio. I was recently told by an “expert” that I would never be able to run my business by only doing online galleries for clients to sell prints….I needed to do face-to-face to make sales. Thoughts? Opinions?
- There’s many different thoughts out there regarding proofing and ordering models and I’m happy to share my personal experience. I have never offered anything other than online proofing and ordering and have been very successful with it. I am available for in-person proofing upon client request, but that has only happened twice in over four years.
- So I can say, from first-hand experience, yes – you can run a successful business using only an online proofing / ordering system (although my business was located in San Diego and not in the boonies). My typical sale is currently $1500-$2000.
- I know there are many photographers that swear by in-person proofing and/or projection (for increased sales); however, I just haven’t been in a place that I could offer either. Now that I’ve moved to Tampa and all three kids will be in school, it’s something that I am considering, although I’m still undecided at this time.
How do you handle a client that is super pushy, acting like they know the business better than you (the professional)?
- Breathe! Educate them. And then kill them with kindness. 🙂 Honestly, that’s exactly what I try to do.
What are the best tools for a beginner to learn on (besides the camera)?
- Besides a good camera, you need a good lens. You’ll also need some editing software. Then, if self-teaching, you’ll need to learn, study and practice as much as possible – books, forums, online articles, blogs, workshops, peers, etc. Take advantage of as many resources and education avenues as possible. And then give yourself time!!
What makes a photographer a “professional”? I know a stupid question, but I really want to know.
- Great question! A few weeks ago, Jodi of MCP did a great article on “What is a Professional Photographer.” Check it out here.
- I also did a Google search and found these articles with interesting insights on what a pro photog is:
I’ve never learned how to solve (or what causes) shadowed eyes. I’d love to hear more about lighting on faces and how to get that perfect shot in any situation.
- Practice, practice, practice!! You have to teach yourself to see the light. Shadowed (raccoon) eyes are caused by overhead light (light is above, causing the brow to shadow under the eyes).
- In general, for outdoor sessions, I prefer to shoot at 8 AM or 1 ½ hours prior to sunset time. I also look for open shade (from a tree, building, etc.), especially when trying to do portraits in mid-day light.
- A great way to practice lighting is to have your subject stand in one place. Take a shot and then turn them slightly. Take a shot and turn again. Keep repeating until the subject is back in original position. Look at the light on their face. And then notice that same light in the image. This could be done both indoors and outdoors. I can’t emphasize enough how important it is to know your light – and all it can do for you.
How do you handle the ‘business stuff’ (accounting, marketing, taxes, legal stuff, contracts, etc.). Do you do it or does someone do it for you. Do you earmark a certain day of the week to be strictly ‘business’ in order to get it done? I have an extensive customer service background, but know nothing about running a business, the accounting / legal side of it and it’s intimidating!
- In the beginning, when I didn’t know any better, I tried to do it all. I’m sure that there are photographers out there that can do it all and do it well, but I am not one of them. Different photographers outsource different elements — RAW editing, Photoshop processing, SEO, social media, book keeping, etc.
- I decided to outsource my book keeping and accounting. As a mother to three kids and husband who travels often, there is just no way that I can do it all. I think it’s important that every photographer look at their business individually and evaluate what you can and can’t do. In the end, it’s important to remember that each photographer / photography business is unique. Do what is right for you.
- A blog, Facebook, Twitter can all be powerful tools for promoting your business, if used correctly. But I also know how challenging it is to keep up with everything. Again, I believe you should do what is right for you (as a person and photographer) and your business.
- I’m not one that is concerned or worried about providing other photographers with ideas via my blog, Facebook or twitter. It’s just not something that I worry myself with; if they’re looking for ideas from other photographers and they don’t find it from me, they’ll more-than-likely find it from someone else.
After graduating college, Deb spent 10 years as a registered nurse in the US Air Force. It wasn’t until she left the military that her career as a photographer began. In 2006, with the support of her husband, Deb decided to pursue her dream – she purchased a DSLR camera, began teaching herself photography and never looked back. Today, Deb has a successful child and family portrait business and in partnership with Leah Zawadzki, and they host the Wallflower Friends photographer’s retreat. Deb recently moved from Kansas to Tampa, Florida.