Canon has issued a new product advisory, which concerns EOS 1D X and 1D C camera owners who are experiencing issues with the autofocus system and the viewfinder, respectively.
Digital camera manufacturers have a habit of improving their products a long time after they first became available on the market. Canon is one of the companies which provides enhanced support and releases product advisories on a regular basis. The Japanese maker has done it again, as it will repair all EOS 1D X and 1D C cameras affected by two separate issues.
Some Canon 1D X cameras cannot lock in focus on the subject
Canon has revealed that its EOS 1D X DSLR might not be able to lock focus in certain scenarios. According to the company, autofocus will search the subject and try to focus on it, but it will not be able to do so.
Due to “insufficient lubrication” of the camera’s internal mechanisms, minute particles will accumulate and will affect the AF system, causing it to lose its ability to lock in on the desired subject.
Not all Canon 1D X cameras are troubled by this problem. The product advisory states that only units with the sixth serial number digit of “1” through “7” are influenced by dust accumulation.
Canon 1D C viewfinder might appear blurry or not steady
The other camera which has similar problems is the Canon 1D C. The manufacturer says that the viewfinder image will appear blurry or just “not steady” enough.
Although the EOS 1D C’s parts are worn off by inadequate lubrication, two separate systems are affected. Anyway, if you have problems with your 1D C’s viewfinder, then you should head over to the nearest Canon-approved repair center and have your camera fixed for free.
The company will perform all reparations free of charge, as stated above. However, it is worth noting that only 1D C users with sixth serial number digit of “1” will benefit from the offer, as other versions are not affected by the problems.
Markings of unaffected Canon 1D X and 1D C cameras
Canon says that the units which are not affected by scarce lubrication have a couple of special markings. The first is an “A” which can be found in the battery compartment, while the other one is a small black spot on the bracket found in the same section.
Meanwhile, the Canon 1D X is available at Adorama for $6,799 and the EOS 1D C can be purchased for $11,999. On the other hand, Amazon is selling only the EOS 1D X for the same price as the aforementioned retailer.