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Quick Tip | What to do when Photoshop starts acting crazy?

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Question: “Photoshop is giving me a lot of errors, things keep disappearing, and stuff is just not right.  What should I do?”

Answer: The 1st thing Adobe will tell you in this situation is to reset your preferences as they may have become corrupt. Restart Photoshop.  As it is starting up, hold down “alt, crtl, and shift” for a PC or “option, command, shift” for a Mac.  A message will come up asking if you want to delete your current settings.  You will need to click yes.  Before you do all this, if you have saved a lot of preferences, you may want to make notes on those so you can reset things how you like once Photoshop is back up and running.  If this does not work, you need to call Adobe Tech Support.  Start by telling them you already reset preferences, or chances are they will tell you to do this 1st.

I hope this Photoshop Tips help you along your way to learning Photoshop.  Feel free to tell others about my posts and blog so they can learn all this information too.

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  1. Melissa on May 4, 2008 at 6:42 pm

    Thanks for the “What to do if having problems with Photoshop” email. I have CS3 Extended and often when I shut down it tells me the program isn’t responding. Wonder if this would work for that?

  2. Missy on May 5, 2008 at 4:44 pm

    This happened to me a while ago! There is another way then just shutting down!

  3. ~Jen~ on May 7, 2008 at 1:15 pm

    Great info! (I hope I won’t be needing it…)

  4. Tracy YH on May 8, 2008 at 11:00 am

    Hasn’t happened to me yet but I’ll be filing this info away for future reference. Thanks!

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